All encompassing support is necessary to achieving the most from an electronic health records (EHR) system. This includes support both before and after a clinic implements their EHR system.
Clinicians should know what is included in their vendor's support:
These questions and others are important for a clinic to understand before they sign up with any vendor. Otherwise clinics can often be surprised with additional fees and costs beyond their initial estimated price. These additional fees can push clinics beyond their budgeted EHR cost leaving them unable to afford the services they need and struggling to survive with a less than satisfying system.
To ensure you've made a smart EHR support choice: Be aware of your options. Know what is included and what costs extra. Understand all of the fine print.
For more information on EHR support, select another category of interest from the navigation pane on the left side of the screen.